Once you're a provider in the Village Network, you’ll receive pre-vetted match requests that align with your practice philosophy. In our early phase of building the Village Network, 90% of meet and greets led to ongoing care because of the two-way vetting we do upfront.
When a family wants to work with you through Village, you’ll receive a Match Request. Here’s how to review it and respond.
Village will notify you when a new match request comes in via text message, email, or push notification.
Open your pending Match Request. You’ll see a badge count on your patient list showing pending actions. Tap into the match request to view details.
Review the family details. Village will share what we already know about the family, such as:
Requested therapy type(s)
Preferred care setting (e.g., at-home)
Schedule availability
General location
Proposed meet & greet time
Choose how to respond. Your first step is deciding whether to schedule the meet & greet (a quick 10–15 minute phone call to confirm fit). You can choose one of three options:
Accept consultation. If the request looks like a good fit, select Accept consultation to schedule the meet & greet.
Accept but proposal new time. If you’re interested but the proposed time doesn’t work:
Select Accept with new time
Choose a new date/time
Add an optional comment
Submit to notify the family
Decline. If it’s not the right fit, you can Decline the match request.
Once scheduled, you’ll see the caregiver’s phone number so you can call them at the agreed time.